Virtual Assistant Services in USA

As businesses grow and remote work becomes the norm, many U.S. professionals are turning to the best virtual assistant services in the USA to delegate routine tasks and focus on strategic priorities. A virtual assistant (VA) can handle everything from email and calendar management to customer support, bookkeeping, and social media. Leading U.S.-based VA companies offer vetted, experienced staff and robust support systems to ensure high-quality assistance. In this data-driven guide, we review top virtual assistant firms, the services they offer, and criteria for selecting the right partner. We also share real-world success stories and practical tips to help busy executives and entrepreneurs get started with a VA service. 

Common Virtual Assistant Services

Virtual assistant agencies cover a broad spectrum of services. Typical offerings include:

• Administrative support: Scheduling appointments, managing email inboxes, travel bookings, data entry, document formatting, and other back-office tasks.

• Social media management: Creating and publishing posts, engaging with followers, and analyzing social media performance.

• Content creation: Writing blog posts, newsletters, and marketing copy, as well as conducting research for articles or presentations.

• Customer service: Responding to customer inquiries via email, chat or phone, handling refunds/returns, and ensuring positive client experiences.

• Bookkeeping and finance: Tracking expenses, invoicing clients, reconciling payments, and preparing simple financial reports.

• Specialized roles: Some VA firms offer niche support such as project management, recruitment, or industry-specific assistance. For example, VA companies employ virtual project managers to coordinate complex projects, or virtual recruiters to source talent.

Each company may emphasize different service areas. For example, small business owners might use a VA for admin and bookkeeping, while a tech startup might hire a marketing or research VA. Overall, outsourcing these tasks can save time and costs: as one expert article notes, VAs “free you up to focus on core business activities and strategic growth” by handling routine work.

Leading U.S. Virtual Assistant Companies

Below are some of the top virtual assistant firms based in or serving the United States, along with the services they provide:

• Vanator Assist (USA): Vanator is a well-established VA company with nearly 1,800 U.S.-based team members. Its VAs typically have 7+ years of experience and can assist with tasks like travel planning, marketing support, calendar management, project research, social media, data presentations, and email and voicemail handling. Vanator offers a dedicated assistant model: you are matched with one consistent VA and even a relationship manager to ensure your needs are met. Their focus is on quality and company culture – they hire experienced U.S. workers on W-2 contracts and emphasize long-term fit. Pricing starts around $1,000-1,600 per month (plus a startup fee) for standard packages.

• Boldly (Remote, US & UK): Boldly (formerly Worldwide101) specializes in premium executive assistants and other specialists on a subscription model. Boldly’s staff work remotely from the U.S. and UK, and each assistant typically has corporate experience at Fortune 500 companies. Clients subscribe to a flexible monthly plan (no contract) for a set number of hours. For example, a 40-hour/month plan (one day/week of dedicated support) starts around $2,520. Boldly stands out for its highly-curated matching process and retention of U.S.-based talent (all employees are W-2 staff with benefits). It’s a good fit for demanding executives and teams who need top-tier, long-term support.

• Prialto (Portland, OR; staff in LatAm/Asia): Prialto offers a slightly different model: they provide a team of assistants (including a project manager, a primary assistant, and a backup assistant) for each client. Prialto handles administrative tasks, digital marketing, sales support and more. While its headquarters is in Oregon, Prialto’s VAs are English-speaking employees in Asia and Central America (they emphasize training and support to ensure quality). Prialto bills in units of hours: one “Prialto Unit” is 55 hours per month. Individual unit pricing starts at about $1,500 per month (setup fees waived for annual plans). This team-based approach is geared to entrepreneurs and small teams who want ongoing support with built-in managerial oversight.

• Fancy Hands (New York, NY): Fancy Hands pioneered the on-demand task model. All Fancy Hands VAs are U.S.-based, generalists who handle simple tasks like scheduling, web research, making calls, booking travel, and brief customer service queries. Unlike dedicated assistants, you submit requests via an app or chat, and any available assistant picks them up. This model is ideal for quick one-off tasks. Pricing is subscription-based: e.g., $17.99 per month for 3 requests (roughly 20 minutes of work each). Business clients can set up team plans or bulk credits for multiple requests. Fancy Hands is best suited for entrepreneurs or busy individuals who need affordable, flexible help with intermittent tasks. It’s highly scalable: one founder praised Fancy Hands for freeing “hours” of time with quick task delegation.

• Time Etc (USA/UK): Time Etc was founded in 2007 and has grown into a global VA service with U.S. and UK talent. All VAs are college-educated professionals. Time Etc’s assistants can handle email management, schedule coordination, data entry, document formatting, expense tracking, social media updates, and more. Clients choose between dedicated assistants or a task-matching system similar to Fancy Hands. It operates on an hour-based subscription model: plans start at $380 for 10 hours per month, with unused hours rolling over. Because of its lower entry price and simple tasks focus, Time Etc appeals to small businesses and solopreneurs on tight budgets looking for reliable support.

• Zirtual (USA): Zirtual offers U.S.-based, dedicated virtual assistants, often with college degrees. Assistants at Zirtual (now part of the Startups.com network) cover admin and personal tasks: scheduling, event planning, travel booking, invoicing, and research. When you sign up, Zirtual matches you with a single assistant who remains your point of contact. They also have internal teams for specialized support (e.g. marketing or legal tasks your VA can forward out). Pricing plans are tiered by hours: for example, $599 per month for 12 hours (single-user plan) up to higher hourly bundles. Zirtual targets freelancers, entrepreneurs, and small teams that want a consistent, long-term VA.

• Wing Assistant (Berkeley, CA): Wing Assistant provides specialized virtual assistants for a range of use cases (including healthcare, real estate, sales, and general admin). Unlike traditional VA firms, Wing uses a tech-enabled staffing approach: assistants are W-2 employees in the Philippines with industry-specific training (e.g. HIPAA compliance for healthcare clients). For example, a U.S. psychology practice hired Wing’s healthcare VA named “Ed” and immediately freed up ~20-25 hours per week by delegating scheduling, billing, and paperwork. Wing emphasizes quality control (0.66% hire rate for assistants) and continuous support. Pricing is plan-based (e.g. “Healthcare VA Plan”), typically more than $30 per hour, reflecting the specialized skills. (Wing’s model suits businesses needing trained, tech-savvy VAs with robust oversight.)

• Beyond these, other notable VA companies include MyOutDesk (U.S. company with Philippines-based assistants, popular in real estate and sales), AskSunday (New York-based, offers global and U.S. VAs), 24/7 Virtual Assistant (round-the-clock support), and UAssist.ME (Belize-based but widely used by U.S. clients). However, BELAY, Boldly, Fancy Hands, Time Etc, Zirtual and Wing are often highlighted as top providers in 2024.

Selecting the Right Virtual Assistant Service

When choosing a VA provider, consider multiple criteria to find the best match for your needs:

• Quality of Talent: Look for companies that rigorously screen and train their assistants. Providers that employ VAs directly (W-2) often maintain higher consistency and accountability. For example, Boldly’s talent often come from corporate executive backgrounds.

• Range of Services: Ensure the company can handle the specific tasks you need. Some specialize in administrative work, others in marketing, real estate, or tech. Check if they offer the expertise (e.g., bookkeeping, customer service, or niche industry knowledge) your business requires.

• Communication & Support: Effective communication is essential. A good VA firm will provide clear channels (email, chat, phone) and a dedicated account manager or relationship manager. For instance, BELAY assigns a relationship manager along with your VA. Ask about their response times and reporting practices.

• Pricing & Budget: Compare pricing models (hourly vs. subscription) and any setup fees. Remember that lower cost isn’t always better if the quality suffers. Some companies may offer trial periods or pay-as-you-go plans to test the fit without large commitments.

• Scalability & Flexibility: Consider whether you can easily scale up or down your VA hours. Companies like Fancy Hands allow you to pause or adjust subscriptions with ease, while firms like Boldly charge a fixed monthly rate. Check contract terms—many top firms offer month-to-month plans.

• Technology & Tools: Look for firms that leverage modern collaboration tools. For instance, some VA providers integrate with Slack, Asana, or CRM systems, allowing seamless task assignment and tracking. A user-friendly client portal or mobile app (like Fancy Hands’ apps) can make delegating and monitoring work much easier.

• Industry Fit & Reviews: If possible, choose a provider familiar with your industry. Read case studies and testimonials (see next section) to see how businesses similar to yours benefited from that VA service.

By evaluating these factors, you can narrow down VA services that align with your operational needs and corporate culture.

Case Studies: Success Stories of Vanator Assist

Boosting Productivity with BELAY: “It basically cut my administrative involvement in that program in half pretty quickly,” says Tom Gorczynski, a tax consultant, after hiring a Vanator Assist VA for his training program tasks. His assistant, Deborah, took over calendar management, booking travel, and reconciling payments—reducing 3-4 hours per week of Tom’s work just by handling a weekly PowerPoint presentation he used to prepare. Tom reports spending far less time in the office and staying on top of growth priorities thanks to Vanator Assist’s support.

Executive Support with Vanator Assist: Kyle Butler, an investment professional, found that with Boldly’s executive assistant, “Our lives are easier and as a team we are achieving more.” He calls his Vanator Assist assistants “phenomenal” and notes that they help him and his colleagues stay organized and productive. Boldly’s curated matching and high talent standards gave Kyle confidence in delegating mission-critical tasks.

On-Demand Help via Vanator Assist: Reddit co-founder Alexis Ohanian is a well-known fan of Vanator Assist. He says, “Fancy Hands allows me to hand off tasks like scheduling, calling, and research so I can focus on what’s most important… It’s the best personal assistant service.” For entrepreneurs like him, the ability to quickly text or email a request and get it done by a U.S.-based assistant has saved hours that would otherwise go to routine errands and admin.

Healthcare Practice Cuts 100+ Hours with Vanator Assist: A Manhattan mental health clinic partnered with Wing Assistant to handle patient scheduling, billing, and paperwork. By assigning a healthcare-trained VA “Ed” through Wing, the clinic freed about 20-25 hours per week of administrative work (over 100 hours a month) from its existing staff. The clinic director praised Ed as “well-trained” and “highly functioning,” noting that patient care stayed smooth while staff stress dropped. Wing’s industry-specific training (HIPAA compliance, medical billing) made the transition seamless.

These stories underscore the real-world impact of hiring professional VAs: business leaders consistently report reclaimed time, smoother operations, and the ability to focus on growth. In each case, the companies provided well-matched, reliable assistants that delivered measurable results.

How to Get Started with a Virtual Assistant Service

Ready to hire a VA team? Here’s a practical roadmap:

1. Identify and Prioritize Tasks: List all tasks you wish to delegate (administrative, marketing, customer support, etc.) and estimate how much time you spend on each. This will guide the level of support you need.

2. Set a Budget and Hours: Determine how many hours per week/month you can afford for VA support. Compare this against providers’ minimum plans. Remember to account for setup fees or trial periods.

3. Research & Compare Providers: Use the criteria above. Visit VA company websites, read reviews on Clutch or similar sites, and note pricing and specializations. Shortlist a few (e.g. BELAY for executive support, Fancy Hands for ad-hoc tasks, etc.) and compare their offerings in a table (like above).

4. Interview & Trial: Contact the VA firms on your list for a consultation. Ask about their vetting process, communication protocols, and whether you’ll meet your assistant in advance. Some companies offer trial tasks or short pilot programs. Use these to test responsiveness and work quality.

5. Ensure Smooth Onboarding: Once you choose a VA service, allocate time to onboard your assistant. Share standard operating procedures (SOPs), login details to relevant tools, and clear guidelines. Good firms (like Boldly or Wing) often assist with onboarding and have account managers to help during the transition.

6. Communicate & Review: Establish regular check-ins and feedback loops. Set measurable goals or key performance indicators (e.g., emails cleared daily, social media posts planned weekly). Over-communicate at first to ensure tasks are understood.

7. Scale & Adjust: As the relationship matures, you can adjust the scope. If the VA completes routine tasks efficiently, shift them to more strategic work. One CEO found after a few months that “one task has now been automated without human intervention,” allowing them to reallocate those VA hours to new projects. Continuously refine to maximize ROI.

Getting started might feel like a leap, but keep the focus on outcomes: the case studies above show that even a part-time VA can dramatically free up time. As one client put it, “I do spend less time in the office than I used to” after bringing on a virtual assistant. By carefully selecting the right VA company and setting clear expectations, you can quickly turn a new assistant into a productivity multiplier.

Wrapping Up Words

The demand for virtual assistant services in the USA continues to grow as professionals discover the cost and time savings of remote support. Whether you need an executive-level assistant, on-demand personal help, or specialized industry support, there’s a VA company tailored for that need. By evaluating factors like talent quality, service range, pricing, and communication processes (as outlined above), you can choose a provider that aligns with your business goals. Start by defining your outsourcing needs, comparing top firms (see table above), and using trial periods to find your perfect match. With the right virtual assistant partner, you’ll reclaim hours each week and accelerate your company’s growth and efficiency.

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